NDIS Provider Service Areas — Craigieburn and the 20km Around It
NDIS Services at You Belong Care
- Assist Travel Transport
- Daily Living Life Skills
- Daily Personal Activities
- Group Activities
- Household Tasks
- Innovative Community Participation
- Supported Independent Living
- Life Stage Transition
- Community Participation
- High-Intensity Daily Personal Activities
- NDIS Support Worker
- Community Nursing Care
- Respite Care
- Therapeutic Supports
- NDIS Dietitian & Nutritionist
- Youth Mentoring
- Disability Accommodation
- SIL Vacancies
- NDIS Worker Screening Check
You Belong Care is based in Craigieburn VIC 3064. We deliver NDIS services across a 20km service radius that covers the Hume, Whittlesea and Mitchell shires, plus pockets of the Banyule and Moreland council areas. This page maps every suburb we actively deliver services in, with direct links to each suburb’s detailed page.
Our team lives and works in these suburbs. When you call, you are speaking to someone who knows the local GP clinics, train stations, shopping centres, mosques, temples, churches and the specific challenges of each area. That local knowledge is not something national NDIS chains can replicate.
Every Service, Every Suburb
The full NDIS service range is available in every suburb we list. Transport, daily personal activities, household tasks, SIL, support coordination, therapeutic supports, community nursing care and the rest — all delivered in-house, no outsourcing.
Inner Service Radius (0-10km from Craigieburn)
These are the suburbs closest to our base. Same-day response is possible for most services, and transport is fast. The majority of our active caseload is in this ring.
| Suburb | Distance |
|---|---|
| Craigieburn | 0 km (base) |
| Roxburgh Park | 3 km |
| Mickleham | 5 km |
| Kalkallo | 6 km |
| Greenvale | 8 km |
| Donnybrook | 8 km |
| Somerton | 6 km |
| Attwood | 7 km |
Middle Service Radius (10-15km)
| Suburb | Distance |
|---|---|
| Broadmeadows | 10 km |
| Coolaroo | 9 km |
| Dallas | 10 km |
| Meadow Heights | 9 km |
| Campbellfield | 11 km |
| Epping | 14 km |
| Wollert | 12 km |
Outer Service Radius (15-20km)
Further out but still well within our service area. We plan routes to combine multiple participants in these areas when possible.
| Suburb | Distance |
|---|---|
| Mernda | 16 km |
| Doreen | 17 km |
| South Morang | 15 km |
| Bundoora | 18 km |
| Thomastown | 17 km |
| Lalor | 16 km |
| Mill Park | 18 km |
| Reservoir | 20 km |
| Wallan | 15 km |
| Beveridge | 14 km |
Why Suburb-Specific Knowledge Matters
NDIS support delivered well is local. Things that matter from suburb to suburb:
- Public transport — which bus routes run, which connect to the Craigieburn train line, how long trips actually take during peak
- Medical infrastructure — which GP clinics bulk-bill, which specialists accept NDIS referrals, where the closest emergency department is
- Shopping access — wheelchair accessible supermarkets, halal butchers, South Asian grocers, chemists with NDIS-registered compounders
- Accessible venues — playgrounds, community centres, libraries, leisure centres with adaptive equipment
- Cultural and faith communities — which suburb has active Turkish, Punjabi, Arabic, Mandarin communities and centres
- Housing stock — which areas have accessible rentals, which streets have flat approaches for walkers and wheelchairs
We know this stuff. It gets written into care plans and shift routines. When we suggest a community activity in your suburb, it is because we have been there and it works.
Featured Suburb Pages
These suburbs have detailed pages covering local services, landmarks, transport, and participant information specific to the area.
| Suburb | What's on the Page |
|---|---|
| Roxburgh Park | SIL houses, community hub, local services, train station access, multicultural community notes |
| Mickleham | Growth area, newer housing stock, transport challenges, specific resources |
| Broadmeadows | Transport hub, Broadmeadows Hospital, large participant population, cultural diversity |
| Epping | Northern Hospital, Pacific Epping shopping, Whittlesea council services, good public transport |
| Greenvale | Residential focus, nearby airport access, specific community features |
| Kalkallo | Growth corridor, limited transport, how we support rural-edge participants |
How Travel Time Is Funded
NDIS Price Guide rates cover partial provider travel time on most services. Specifically:
- Up to 30 minutes of travel time each way is claimable on standard support shifts
- Rural and remote areas have additional allowances
- SIL and in-home services include staff travel as part of the shift
- Transport services have their own pricing structure based on distance
What this means practically: you do not pay extra out of your plan for us to come to your suburb, as long as it is within our service radius. Travel beyond the standard radius is negotiated case by case — we never charge hidden travel fees.
Areas We Do Not Currently Service
Honest about what we do not cover. We do not service:
- Inner Melbourne suburbs (generally anything south of Reservoir or west of Broadmeadows)
- Eastern suburbs past Ringwood
- Regional Victoria outside our service area (Wallan is our northern edge; Seymour and beyond are outside)
- Western suburbs past Sunshine
If you are in one of these areas we will tell you and can often refer to a provider who does cover it. We would rather send you to the right provider than pretend to cover an area we do not.
Frequently Asked Questions
What suburbs does You Belong Care service?
We deliver services across a 20km radius from Craigieburn VIC 3064, covering the Hume, Whittlesea and Mitchell shires plus pockets of Banyule and Moreland. Main suburbs include Roxburgh Park, Mickleham, Kalkallo, Greenvale, Broadmeadows, Epping, Mernda, Doreen, South Morang, Bundoora and Thomastown.
Do you offer the same services in every suburb?
Yes. Our full NDIS service range is available in every suburb we list. Travel time is partially covered by NDIS Price Guide rates — there are no hidden travel fees.
How far will you travel for a participant?
Standard service radius is 20km from Craigieburn. We can sometimes go further for regular long-term participants — call us and we will tell you straight.
Do you charge extra for suburbs further from your base?
No. Within our 20km service radius, you do not pay extra from your plan. NDIS Price Guide already covers partial travel time.
What if I am just outside your service area?
Call us. We will check the specifics — some suburbs on our edge are negotiable for regular participants, and for some we can refer you to a provider who covers the area properly.
Do you have dedicated coordinators per suburb?
Not exactly, but our coordinators are assigned based on suburb clusters so each coordinator knows a specific area well. The Roxburgh Park/Mickleham coordinator is different from the Epping/Mernda coordinator.
Are your SIL houses only in Craigieburn?
No. Our SIL houses are spread across Craigieburn, Roxburgh Park, Mickleham and (from mid-2026) Epping. See SIL vacancies for current availability.
Can I switch to you if I live across town?
If you are within our 20km radius, yes. If you are outside, we will help you find a provider in your area rather than stretching our service in a way that would not serve you well.
What languages do your workers speak in each suburb?
Our Arabic, Urdu, Hindi, Punjabi, Turkish, Italian, Mandarin and Vietnamese speakers are distributed across our suburbs based on demand. Most suburbs have multiple language options — tell us your language at intake and we will confirm availability.
Where can I get the full list of suburbs?
Check this page. If your suburb is not listed, call us — the boundary is a 20km radius, which is not always obvious from the postcode alone.